Visitor Assistants

Part of our remit is to ensure that Dublin City provides a welcoming atmosphere to the thousands of tourists who arrive in our city every day. We introduced the Visitor Assistance programme in 2009. Our visitor assistants are well briefed on both the geography of the city and tourist attractions. Through the ‘Introduce your Business’ initiative they have had briefings from a large number of businesses in the BID area and are able to provide tourists with up-to-date information on where to stay, where to eat and all of the tourist attractions in the city. The warm welcome and helpful information they provide to tourists has resulted in many recommending Ireland as a destination of choice to their friends and family as well as many making a return visit. Below is a small sample of the positive feedback the Visitor Assistants receive.

“The reason I am sending this email is to say your ambassador David Connell saw us looking at a map and asked if he could help us, he was so informative we had a better knowledge of the city  he is a credit to you. Please thank him, keep up the good work.”


“Shortly before Christmas, during the big snow, I was in Henry Street, frustratingly looking for a particular shop and getting nowhere.  I spotted two of your Ambassadors and asked if they could direct me to the shop.  Not only did one of them, Paul Bredican, offer to help, he mentioned he knew the shop and then he actually walked with me to the premises in question, which was off Mary’s Abbey.  I was hugely impressed and very grateful.”

“ I would like to say what a pleasure it was to bump into you on 8/20/10. You were so helpful in informing my wife and I on the history of Ireland and all its wonders. I was very impressed with your knowledge of your beautiful city. Besides, your sense of humor is captivating! You are a great story teller. Your advice made our decisions in choosing what Dublin had to offer much easier. My wife and I are officially in fall in love with Ireland. If you ever come to visit to the USA I will return the favor.”

“With map in hand, I walked out to Grafton Street and Stephen’s Green Place and was greeted by a gentleman who introduced himself as a “Street Ambassador”.  This Street Ambassador proceeded to explain what his job entailed. His name was David Connell.  The reason I remember David’s name is because he was the most helpful, polite, cheery person I have ever met – including in the states! Not only did he clearly and concisely explain the easiest ways to get around Ireland, but Dave also helped me map out my itinerary of places to see….even picking out the most amazing places to eat. What started out as a dismal failure, turned into one of the best experiences of my life.  Everything he helped me with was spot on. As I said before, I am not a letter writer but could not help writing this one.  The invaluable Street Ambassador service you offer made me feel safe and secure in a foreign country.  I wish New York had something similar”

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